Effective: 2024-September-12
Last Updated: 2025-November-24
Welcome to Holidaybreakz.ca (“Holidaybreakz,” “we,” “our,” or “us”). By accessing or using our website (the “Site”), you agree to be bound by the terms and conditions outlined below. If you do not agree with any part of these terms, please discontinue use of the Site immediately.
We may update or modify these Terms & Conditions at any time without prior notice. Any changes become effective upon posting, and your continued use of the Site signifies your acceptance of the updated terms. We encourage you to visit this page periodically to stay informed of any changes.
For assistance, you may contact us toll-free at +1-877-552-0779 or email support@holidaybreakz.ca.
At Holidaybreakz.ca, your trust matters to us. We are committed to protecting your personal information and employ reasonable administrative, technical, and organizational security measures to safeguard your data. However, no online platform or data transmission can be fully guaranteed as 100% secure.
If you believe that your account or interaction with us may no longer be secure—for example, if you suspect unauthorized access—please contact our customer support team immediately at +1-877-552-0779 or email support@holidaybreakz.ca so we can promptly address your concerns.
Holidaybreakz.ca, operated by Holiay Breakz Group LLC, serves as an intermediary between travelers and independent travel service providers, including but not limited to airlines, hotels, car rental companies, cruise lines, tour operators, activity providers, insurance companies, and other related vendors (collectively, “Partner Travel Suppliers”).
Supplier Responsibility
Partner Travel Suppliers are solely responsible for providing the travel services or products you purchase through our Site (“Travel Services”). Holidaybreakz.ca does not own, operate, or control these suppliers and therefore cannot guarantee:
If a Partner Travel Supplier fails to deliver a service for which payment has been made, your sole remedy lies directly with that supplier, any insurance covering such events (if applicable), or any third party legally responsible—unless the issue was directly caused by Holidaybreakz.ca.
Limitation of Liability
Holidaybreakz.ca is not liable for:
Once certain Travel Services—such as airline tickets—are issued, fees may apply for changes, cancellations, or refunds as determined by the Partner Travel Supplier’s policies. Ticket values may differ from printed amounts (including bulk fares), which is solely determined by the supplier.
Our Role as an Agent
Holidaybreakz.ca acts solely as an agent or booking intermediary, facilitating reservations and purchases on your behalf. While we work collaboratively with Partner Travel Suppliers, our relationship with them does not constitute a partnership, joint venture, or shared enterprise.
Promotions and Discounts
Discounts and fares displayed on our Site may vary depending on factors such as travel dates, seasonality, airline policies, seat availability, class of service, and advance booking requirements. We do not guarantee the availability of any advertised promotion.
Third-Party Advertisements
Holidaybreakz.ca does not endorse, validate, or guarantee any products or services advertised by third parties on our Site. Any interactions with third-party advertisers are solely between you and the advertiser.
At Holidaybreakz.ca, we want you to feel confident knowing you’ve secured an excellent deal on your travel booking.
If you find a lower total price (including all taxes and fees) for the same flight itinerary on a Major Online Travel Agency (OTA) Competitor’s website on the same day as your booking, up until 10:00 PM EST, we will gladly match that price. We will either:
This is our Price Match Promise (“PMP”).
Have questions? We’ve outlined the details below.
A matching itinerary means every component must be identical, including:
All elements must match exactly for the PMP to apply.
The lower-priced itinerary must:
Our customer support team will verify availability in real time.
For the purpose of this Price Match Promise, a “Major OTA Competitor” refers to English-language Canadian versions of the following websites:
To submit a PMP claim, email us at support@holidaybreakz.ca and include:
Our team must be able to independently verify the lower fare from the information provided. Claims may be denied if documentation is incomplete or if the fare cannot be located.
Once verified, you may choose to:
Yes. The Price Match Promise does not apply to:
Only published fares available to the general public qualify.
All information, materials, and content provided on the Holidaybreakz.ca website (including text, graphics, links, and other resources) are offered on an “as is” and “as available” basis. Holidaybreakz.ca makes no warranties or representations of any kind, whether express or implied, regarding the accuracy, completeness, reliability, timeliness, merchantability, or fitness for a particular purpose of the Site or any services, products, or information made available through it.
To the fullest extent permitted by law, Holidaybreakz.ca and its affiliates, service providers, and distributors shall not be held liable for any damage to your computer system, device, software, data, or other property resulting from:
Under no circumstances shall Holidaybreakz.ca, or any of its providers or distributors, be liable for any injury, loss, claim, or any special, indirect, punitive, incidental, or consequential damages of any kind—including but not limited to lost profits, lost savings, loss of data, business interruption, or replacement costs—arising out of or connected to:
even if we have been advised of the possibility of such damages.
In all cases, the maximum aggregate liability of Holidaybreakz.ca, its providers, and distributors shall not exceed the total amount of charges listed on the itinerary associated with the claim.
Any claim, dispute, or cause of action arising from your use of the Site—or from the purchase of any products or services through the Site—must be filed within one (1) year of the date the claim first arose or when the purchase was completed. Claims brought after this period will be considered waived.
Certain jurisdictions may not allow limitations on implied warranties or the exclusion of certain types of damages. In such cases, portions of the above limitations may not apply to you.
Your continued use of the Site is entirely at your own risk.
If you choose to purchase Travel Protection through Holidaybreakz.ca, it is your responsibility to carefully review, understand, and agree to the specific coverage details, terms, conditions, and exclusions provided directly by the Travel Protection supplier. All insurance-related products are administered solely by the respective provider.
Holidaybreakz.ca and Holiay Breakz Group LLC act only as facilitators in offering access to these products and assume no responsibility or liability for any actions, omissions, decisions, coverage determinations, or service issues made by the Travel Protection supplier. Any claims, disputes, or concerns related to Travel Protection must be directed to the insurer or provider responsible for administering the policy.
By using the Holidaybreakz.ca website and services, you agree to defend, indemnify, and hold harmless Holidaybreakz.ca, Holiay Breakz Group LLC, our affiliates, Partner Travel Suppliers, and all of our respective officers, directors, employees, and agents from and against any claims, demands, losses, damages, fines, penalties, liabilities, or expenses of any kind—including reasonable legal and accounting fees—arising from or relating to:
This obligation applies regardless of whether such claims arise directly or indirectly from your actions, misuse of the Site, or failure to comply with applicable terms.
In the event that you experience a dispute with any travel service provider—including, but not limited to, airlines, hotels, cruise lines, rail companies, car rental agencies, tour operators, consolidators, vacation package providers, activity suppliers, traveler assistance providers, or travel protection/insurance providers—you agree to fully release Holidaybreakz.ca, Holiay Breakz Group LLC, and all of our officers, directors, employees, agents, subsidiaries, and affiliates from any and all claims, demands, liabilities, or damages (whether direct, indirect, actual, or consequential), of any kind, known or unknown, arising out of or in any way connected to such disputes.
As Holidaybreakz.ca acts solely as an intermediary and does not control the performance, actions, or obligations of these independent suppliers, any issues or disputes related to their services must be resolved directly with the respective provider.
We encourage you to review our Privacy Policy, which governs your use of the Holidaybreakz.ca website and explains how we collect, use, disclose, and protect your personal information. By accessing or using our Site and services, you acknowledge and agree to the practices described in our Privacy Policy.
If you do not agree with how your information may be collected, processed, transferred, or used as outlined in our Privacy Policy, you should discontinue use of our Site and services.
By using the Holidaybreakz.ca website and services, you consent to receive communications from us in electronic form. These communications may include emails, text messages, in-app notifications, or alerts and announcements posted directly on the Holidaybreakz.ca website.
You agree that all agreements, notices, disclosures, updates, and other communications that we provide to you electronically meet any legal requirement that such communications be in writing. You acknowledge that electronic delivery is an acceptable and effective means of receiving information from us.
By using the Holidaybreakz.ca website, you represent and warrant that you are at least 18 years of age and possess the legal authority to enter into binding agreements and to use this Site in accordance with these Terms and Conditions. You agree to be financially responsible for all activity conducted through your account, including any bookings made by individuals under your direction or control.
You further warrant that:
Misuse or overuse of the Site’s booking features may result in restricted access or denial of service.
All fares, offers, service conditions, and Charges displayed on the Site may be subject to:
Availability is not guaranteed, and lower prices may be accessible at times.
If your travel itinerary includes a destination or stop outside your country of departure, the Warsaw Convention or other international treaties may apply. These agreements may limit the liability of air carriers for personal injury, death, or damage to baggage.
A reservation is not considered complete until it has been fully processed, confirmed, and ticketed.
To help protect our customers and prevent fraud, Holidaybreakz.ca conducts verification with your credit or debit card issuer to confirm:
Until payment information is successfully verified, all fares are subject to change. Holidaybreakz.ca is not responsible for:
In some cases, an authorization hold may be placed on your card during attempted payment. If the booking is not completed, this hold may temporarily reduce your available credit until your bank releases it. Holidaybreakz.ca has no control over the duration of such holds.
For your convenience, the Holidaybreakz.ca website may contain links to third-party websites or resources. These links are provided solely as a user service and do not constitute an endorsement, approval, or recommendation of the content, products, services, or policies found on those external sites.
Holidaybreakz.ca and Holiay Breakz Group LLC have no control over, and assume no responsibility for, the accuracy, security, legality, or content of any third-party website. If you choose to access any external sites linked from our Site, you do so entirely at your own risk.
All itinerary changes are strictly governed by the fare rules and policies established by the airline or other applicable travel providers. In nearly all cases, tickets, hotel reservations, car rentals, vacation packages, and cruise bookings offered through Holidaybreakz.ca do not permit date changes, name changes, or other modifications once the booking has been completed.
Holidaybreakz.ca does not guarantee and is not responsible for the fulfillment of any modified booking requested by you if the change results in an updated itinerary created or altered by the Partner Travel Supplier. Any adjustments to your reservation remain subject to the supplier’s approval and pricing rules.
EXCHANGE FEES
For itineraries where changes are permitted under the airline or supplier’s fare rules, additional fees will apply. The total cost of changing or exchanging a ticket typically includes:
Because fees and fare differences vary by airline and availability, you must contact our customer support team to obtain the exact cost of exchanging your ticket. All quoted fees are subject to change without notice.
Holidaybreakz.ca Exchange Fee Guidelines
(Excludes Partner Travel Supplier fees and fare difference)
|
Ticket Value (CAD) |
Holidaybreakz.ca Exchange Fee per Passenger (CAD) |
|
Under C$1,000 |
Up to C$200 |
|
C$1,000 or more |
C$200 or 15% of the ticket value, whichever is higher |
These service fees reflect our administrative costs for processing itinerary modifications and do not include any additional charges imposed by airlines or other travel providers.
All airline tickets purchased through Holidaybreakz.ca are non-refundable. In limited circumstances, and only when permitted by the airline’s fare rules, you may be eligible to receive a future travel credit for use on the same airline. This credit is subject to airline-imposed conditions, including:
Because these rules vary, customers must speak with a Holidaybreakz.ca customer service agent for specific details.
We do not guarantee the availability of cancellations or credits.
Cancellation Requirements
If cancellation is permitted under the airline’s fare rules, the booking must be canceled prior to the scheduled departure time of the first flight segment. Cancellations must be initiated by calling our customer service team.
Holidaybreakz.ca charges a non-refundable cancellation fee of CAD $50 per person, per ticket, which is collected at the time of cancellation and retained by us. Airline-imposed fees or restrictions may also apply.
Any travel credit issued will be held for a limited time. You are responsible for confirming the exact expiration date with our customer service agent. Failure to use the credit before its expiration will result in forfeiture of the entire credit amount.
When you are ready to rebook new travel using your airline credit, additional charges may apply, including:
All exchanges are governed entirely by airline rules and availability. Holidaybreakz.ca does not make any guarantees regarding change eligibility, cost, or approval.
If you wish to cancel your booking and pursue a refund rather than a credit, please refer to our Refunds Policy. For modifying travel dates or routing, please consult our Change Policy.
For the purposes of this policy, domestic travel refers to travel within the United States and Canada.
Holidaybreakz.ca does not make any additional representations regarding cancellations or exchanges beyond what is stated herein. Our agents will make reasonable efforts to assist you in locating suitable replacement flights and rebooking based on availability and airline requirements, but outcomes cannot be guaranteed.
All charges—including Holidaybreakz.ca service fees—for airline tickets, hotel reservations, prepaid car rentals, and vacation packages are NON-REFUNDABLE. Travel Protection may be refunded within 10 days of purchase, provided that travel has not yet begun and you contact our customer service team by phone to cancel.
All cancellations must be completed by telephone.
A refund may be possible only if all the following conditions are met:
Even when all conditions are met, we cannot provide an exact timeline for refund completion. Refunds are processed in the order they are received.
Refund Processing Procedure
Once a customer service agent submits your cancellation request, you will receive an acknowledgment email containing a tracking number. This message confirms receipt of your request but does not guarantee refund approval.
After receiving your request, we will work directly with Partner Travel Suppliers according to their policies to attempt to obtain a waiver or refund authorization. We will notify you once the supplier provides a decision.
Please note:
If a refund is authorized, the following charges apply:
These fees are charged only when a refund is approved by the supplier or when a waiver permitting a refund has been granted.
If a refund request is ultimately denied by the supplier, Holidaybreakz.ca will refund any refund-processing fees charged by us.
Please understand that the entire refund process may take 60–90 days from the time we receive your request until the credit appears on your statement.
To protect your information, Holidaybreakz.ca uses a secure Cancellation Password verification process.
When you request a cancellation, our agents will send a unique Cancellation Password to the email address used during booking.
You must provide this password to the agent when asked in order for us to complete your cancellation.
In some situations, your cancellation may be completed through the secure link included in the email.
If you are unable to access your email or provide the Cancellation Password, we may be unable to process your cancellation request.
The Cancellation Password is valid for 3 hours.
If it expires before your request is processed, please contact us again to obtain a new password.
Promo Codes and Coupon Codes (“Promo Codes”) issued by Holidaybreakz.ca may be valid for certain online purchases. Some Promo Codes may be redeemable only by phone through our customer service center, as indicated in the promotional offer.
Customers may subscribe to our newsletter to receive Promo Codes directly by email.
Promo Code Limitations
Redemption Requirements
Offer Modifications and Errors
Technical Limitations
By subscribing to our email communications, you agree to receive promotional offers, travel deals, discounts, and updates from Holidaybreakz.ca. To ensure that our emails reach your inbox, please add support@holidaybreakz.ca (or the applicable sending address) to your email contacts or safe sender list.
All bookings made through Holidaybreakz.ca remain unconfirmed until the ticket has been issued. Airline fares and availability may change at any time, and such changes may occur even after you receive an initial booking confirmation.
If a fare change occurs before ticketing is completed, we will inform you as soon as possible. Holidaybreakz.ca assumes no financial or other liability for any fare increases that occur prior to ticket issuance.
Upon notification of a fare change, you may choose to:
No cancellation fees will apply in these circumstances.
Once your ticket has been paid in full and issued, the price is guaranteed and no fare increases will be applied.
Holidaybreakz.ca accepts major credit and debit cards issued in Canada, the United States, and other eligible countries listed on our billing page. AE/AP billing addresses are also supported.
Please note that airfares are not guaranteed until the ticket has been issued. Submitting your payment does not ensure fare availability. If your payment cannot be processed for any reason, we will notify you within 24 hours. Should a fare change occur during payment processing, we will inform you of the updated fare. You may choose to decline the transaction, and in such cases, no charges will be applied.
We offer a 100% Safe and Secure Online Payment Guarantee. For more details, please refer to our Safe Purchase Guarantee.
Hotel, car rental, and tour/activity reservations are confirmed only when complete confirmation details are sent to the email address provided at the time of booking. Some services may require pre-payment before confirmation can be issued.
To protect our customers and prevent fraudulent activity, certain transactions may be flagged as high-risk by our security systems. Such transactions will not be processed until our verification team has confirmed their legitimacy. As part of this process, we may contact you or your bank for verification, and the cardholder may be asked to complete a credit card authorization form.
Most reservations processed through Holidaybreakz.ca are issued as electronic tickets (e-tickets). However, certain itineraries or airline requirements may necessitate the issuance of a paper ticket. In such cases, shipping charges may apply. These charges will be displayed prior to completing your booking, allowing you the option not to proceed if you prefer to avoid shipping fees.
If an e-ticket cannot be issued or if another physical product or service must be delivered, Holidaybreakz.ca will send the required item through a secure, reputable carrier service. Applicable shipping fees will be charged to the credit card used during booking, at the rates published on our website.
Holidaybreakz.ca is not responsible for delays, errors, or service failures caused by the delivery carrier. While we will make reasonable efforts to assist with redelivery when possible, we cannot guarantee timely redelivery.
If an incorrect or incomplete shipping address is provided, any additional fees charged by the carrier to correct or redirect the shipment will be billed to the same credit card used for purchase.
For bookings where an e-ticket is successfully issued, all ticket information will be accessible through the Holidaybreakz.ca site.
Your card might not be charged if:
If a fare increases:
Once your ticket is issued at the quoted price, it becomes non-refundable and non-cancellable.
We reserve the right, at our sole discretion and without liability, to suspend or terminate your access to all or any part of the Holidaybreakz.ca website and services, with or without prior notice, for any reason or no reason. Upon termination, your right to use the Site will immediately cease, and we may, at our discretion, cancel any pending transactions or restrict future access.
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, such provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall continue in full force and effect. Any such invalidity or unenforceability shall not affect the validity or enforceability of the other provisions of these Terms and Conditions.
No failure or delay by Holidaybreakz.ca in enforcing any provision of these Terms and Conditions shall be deemed a waiver of any of its rights, whether relating to past or future conduct by any person. Neither the acceptance of any payment by Holidaybreakz.ca nor the reliance of any party on Holidaybreakz.ca’s actions shall be considered a waiver of any provision of these Terms and Conditions. Any waiver of rights shall be effective only if expressly set out in a written document signed by an authorized representative of Holidaybreakz.ca.
If you misuse or abuse this Site through excessive automated requests, data scraping, screen scraping, or similar activities, Holidaybreakz.ca reserves the right to immediately suspend or terminate your access to the Site without prior notice.
When your itinerary includes connecting flights operated by two or more airlines, you may be required to collect your checked baggage at the connecting airport and re-check it with the next airline before continuing your journey. In such cases, baggage allowances do not always transfer between carriers, and any excess baggage fees may apply separately for each airline involved.
Please note that many airlines now charge baggage fees, including for the first checked bag. We recommend traveling light to help minimize these additional costs.
To view airline-specific baggage fees, please visit our “Baggage Fees” page or follow the baggage information links provided on our website. Baggage fees typically range from 15 CAD to 50 CAD or more per checked bag, depending on the airline, bag size, and weight. All baggage fees must be paid directly to the airline at the time of check-in.
While Holidaybreakz.ca makes every effort to keep baggage fee information up to date, policies and pricing are subject to change. We strongly recommend contacting the airline directly for the most accurate and current baggage rules and fees.
If you are traveling with excess baggage, you will be required to pay any excess baggage fees charged by each airline. Most airlines now apply baggage fees even for the first checked bag. We recommend traveling light to help reduce these additional costs.
To find specific baggage check-in fees for each airline, please visit our “Baggage Fees” page or follow the baggage fee links available on our website. Baggage fees typically range from 15 CAD to 50 CAD or more per checked bag, depending on the airline as well as the size and weight of your luggage. All baggage fees must be paid directly to the airline at the time the service is used.
Holidaybreakz.ca makes every effort to keep baggage fee information current; however, baggage policies and fees can change frequently. For the most accurate and up-to-date information, we strongly recommend contacting the airline directly.
For certain high-risk transactions—including, but not limited to, one-way international tickets, bookings originating outside of Canada, or any other transactions identified as high risk by our systems—Holidaybreakz.ca may require the cardholder to complete a Credit Card Authorization Form.
Fares are not guaranteed until the completed authorization form is received, verified, and the ticket has been issued. All tickets become NON-REFUNDABLE once issued.
If a fare increase occurs during the credit card verification process, you will be informed, and you will have the right to cancel the booking at no cost to you.
If your itinerary includes flights operated by more than one airline, separate fare rules will apply for each carrier. This means that different policies and conditions—such as baggage fees, change fees, refund eligibility, schedule change procedures, and check-in requirements—may apply for each segment of your journey. Each airline may assess its own charges for changes, refunds, or exchanges.
In the event of a schedule change or cancellation by you or by any airline, the other airline(s) included in your itinerary are not obligated to issue a refund, rebook you, or adjust your itinerary. You are responsible for complying with the terms, conditions, and policies of each airline involved in your booking, including but not limited to baggage restrictions, check-in times, and travel document requirements.
We strongly recommend printing or saving all e-ticket confirmations for every airline in your itinerary, as you may be required to present proof of onward or return travel.
Airline Policies on Schedule Changes
Each airline maintains its own policies and procedures regarding schedule changes and cancellations. Holidaybreakz.ca does not control these decisions and has no authority to override airline rules.
Airlines may modify their flight schedules for a variety of operational or commercial reasons. These adjustments may affect future flights or take place on the same day of travel. Schedule changes may include:
A cancellation occurs when an airline permanently or temporarily discontinues service to specific cities, routes, or certain days of the week.
Holidaybreakz.ca assumes no liability for cancelled flights, missed connections, or disruptions resulting from airline schedule changes.
We make every effort to notify customers of schedule changes provided to us by the airline. However, it remains the traveler’s responsibility to reconfirm flight details directly with the airline 24–72 hours before departure.
If an airline changes a flight within 4 hours of the originally scheduled departure or arrival time, we will notify you by email. We may also attempt to call you; however, if we cannot reach you, the email notice will be considered final.
Tickets will remain non-refundable for schedule changes within 4 hours. Certain fare types may remain non-refundable even when the schedule change exceeds 4 hours, depending on the airline’s rules.
Holidaybreakz.ca is not responsible for missed flights, missed connections, or additional costs resulting from any airline-initiated schedule change.
If you are already at the airport and a schedule change or cancellation occurs, you must speak directly with an airline representative at the airport. During severe weather or other operational disruptions, rebooking options may be limited. Weather issues at connecting or destination cities may also affect your flight even if conditions appear normal at your departure point.
Travelers should regularly check:
To avoid disruptions, customers must:
Failure to comply may result in:
Depending on your departure date and when we receive airline updates, Holidaybreakz.ca will make reasonable efforts to:
If you do not contact Holidaybreakz.ca or the airline before departure, you may lose the ability to rebook or retain the value of your ticket.
Once you contact us regarding a schedule change, we will:
If the airline cannot re-accommodate you on a new flight, Holidaybreakz.ca will:
Refund approval is solely at the discretion of the airline.
Holidaybreakz.ca can assist by:
Airlines establish their own rules, age requirements, and fees for children between the ages of 16 and 18 (age range varies by airline) who are traveling without adult supervision. Because these policies may change at any time, it is the customer’s responsibility to verify all requirements directly with the airline before booking and before travel.
Please note the following general guidelines, which may differ between airlines:
You must contact the airline directly to confirm all rules, restrictions, documentation requirements, and fees that apply to unaccompanied minors traveling alone. Holidaybreakz.ca is not responsible for airline policy changes, denied boarding, or additional fees resulting from unaccompanied minor travel requirements.
All customers are solely responsible for ensuring they have the necessary travel documents, including entry visas and transit visas, for all countries they will enter or pass through during their journey. Visa and passport requirements vary by country and may change at any time.
Reliable information about visa and passport requirements can be obtained through:
Holidaybreakz.ca is not responsible if you are denied boarding, entry, or transit due to improper or missing travel documentation.
The purchase of travel services from Holidaybreakz.ca does not guarantee your eligibility to enter or transit through any country. It is the traveler’s responsibility to verify all entry requirements directly with the appropriate government authorities. Any information provided by Holidaybreakz.ca staff regarding visas, passports, or immigration requirements must be verified independently and does not constitute a guarantee or liability on the part of Holidaybreakz.ca.
New Zealand has introduced updated entry requirements for visitors and transit passengers. Effective October 1, 2019, all travelers entering or transiting through New Zealand must obtain an Electronic Travel Authority (ETA). The ETA is typically valid for 2 years.
In addition, all visitors are required to pay the International Visitor Conservation and Tourism Levy (IVL) at the time the ETA is requested.
These requirements apply to a significant number of travelers. To avoid delays, disruptions, or denial of boarding, passengers must ensure they obtain both the ETA and IVL prior to travel.
Travelers can apply directly using the official application link provided by New Zealand immigration authorities. There is no need to contact Holidaybreakz.ca to complete the ETA/IVL process.
Customer service and call centre representatives are also instructed to inform travelers of these mandatory requirements when applicable.
All flight details should be confirmed directly with the airline, as schedules are subject to change at any time. We strongly recommend reconfirming your flight at least 24 hours prior to departure for domestic travel and 72 hours prior for flights to Hawaii and all international destinations.
In most cases, upgrades and standby options are not permitted. Any upgrades or standby requests are solely at the discretion of the airline.
Many discounted fares do not qualify for frequent flyer mileage accrual.
All seat requests submitted through Holidaybreakz.ca will be forwarded to the airline; however, seat assignments are not guaranteed. If you require immediate confirmation of a seat or have special needs—such as seating for passengers requiring assistance or individuals with size-related accommodation needs—you must contact the airline directly.
Holidaybreakz.ca reserves the right to cancel travel requests to destinations that are subject to government embargoes.
Some international destinations—including but not limited to Mexico, the Caribbean, the United Kingdom, and Australia—may charge local government departure or duty taxes at the airport. These fees are not included in the original ticket price and must be paid directly at the airport, if applicable.
A C$26.00 administrative fee will be charged for travel receipt requests for bookings made one year or more in the past.
If an error occurs during the booking process due to a mistake made by one of our agents, Holidaybreakz.ca will make reasonable efforts to correct the issue at the time it is identified. Holidaybreakz.ca is committed to providing compensation up to the amount of the Service Fees collected for that booking, along with a C$50 coupon redeemable toward a future purchase made through Holidaybreakz.ca within 12 months.
You must notify us of any such errors within 24 hours of receiving your itinerary. After this 24-hour period has passed, Holidaybreakz.ca will not be responsible for errors resulting from human oversight.
It is the traveler’s responsibility—whether the booking was made online or through a Holidaybreakz.ca customer service agent—to review and reconfirm all booking details, including passenger names, travel dates, flight numbers, airlines, routing, and any airport changes. These details must be verified for accuracy and accepted by the traveler.
If you identify any discrepancies in your itinerary, you must contact a Holidaybreakz.ca customer service agent within four (4) hours of completing your booking so that we may assist in correcting the issue.
If you do not contact us within this four-hour window, we will consider the itinerary to be accurate and accepted as booked. After this period, Holidaybreakz.ca assumes no responsibility for any discrepancies.
Please ensure you review, save, and retain a copy of your itinerary for your records.
Pre-Paid Reservations
For Pre-Paid reservations, your credit card is charged at the time of booking. This charge includes the full base room amount only. Additional charges—such as resort fees, energy surcharges, cleaning fees, and fees for incidentals (including meals, movies, parking, phone calls, and minibar use)—are collected directly by the hotel. Rates are guaranteed only at the time of booking.
Some hotels require a voucher at check-in. Holidaybreakz.ca will send your voucher to the email address provided at the time of booking. We recommend bringing a copy of your confirmation email and/or voucher when you arrive at the property.
For Book Now, Pay Later reservations, your credit card is used to hold the room until check-in. Holidaybreakz.ca strongly recommends confirming these reservations directly with the hotel at least 24 hours before arrival.
Please note: Some non-prepaid hotels may require a deposit up to the full stay amount; in such cases, cancellations may be non-refundable and modifications may not be permitted.
Hotels may offer various meal plan arrangements. Common abbreviations include:
Hotel photos, descriptions, amenities, and policies are provided by our partner suppliers. Holidaybreakz.ca is not responsible for outdated or inaccurate information provided by hotel partners.
Requests for specific features—such as bedding type or non-smoking rooms—are not guaranteed unless explicitly stated by the property.
Some discounted rates require proof of eligibility (e.g., Corporate, Government/Military, AAA, AARP). If you do not meet the requirements, the hotel may refuse the rate and charge the standard price.
Customers must verify pet policies directly with the hotel, including breed restrictions. Holidaybreakz.ca is not responsible for pet-policy enforcement.
Hotel-provided services such as shuttles, breakfast bonuses, or special amenities are controlled by the hotel and subject to change.
A “No-Show” occurs when a guest does not check in and has not notified the hotel. Depending on the hotel’s policies, you may be charged penalties or lose the full cost of the reservation. Please contact the hotel directly if you will not be arriving.
No refunds are provided for unused nights due to early departure.
Hotels may take up to 24 hours to provide a confirmation number. Holidaybreakz.ca will email you once your reservation is confirmed.
If you do not receive an email, please contact us with your confirmation details.
We recommend reconfirming directly with the hotel at least 24 hours before arrival.
Many hotels do not receive the guest name until approximately 72 hours before check-in. Your booking remains guaranteed as long as you received your Final Confirmation Email or voucher. We recommend calling the hotel within three days of arrival to verify details.
All changes or cancellations must be requested by contacting Holidaybreakz.ca customer service.
Policies may vary by hotel. Key points include:
Your credit card charge may include an amount labeled Taxes and Fees, which covers:
Taxes vary by location, and the amount we pay the hotel may differ from the amount estimated at booking.
Holidaybreakz.ca is not the hotel vendor responsible for remitting taxes unless legally required in specific jurisdictions.
Currency conversions shown during booking are approximate. Hotels may collect additional charges for taxes, resort fees, cleaning fees, and incidentals directly at the property.
These Vacation Package Rules & Regulations (“Terms”) apply to all vacation package bookings made through Holidaybreakz.ca. These Terms supersede the individual terms of any separate travel component (including flights, hotels, car rentals, attractions, or other services). Where a specific matter is not addressed within these Terms, the individual product rules may apply.
Holidaybreakz.ca reserves the right to update or amend these Terms at any time without prior notice. Updated Terms become effective immediately upon being posted on our website. Any revised policies, including those related to changes or cancellations, will override previously published terms.
Each component of your vacation package is fulfilled by independent third-party travel suppliers (“Partner Travel Suppliers”), including airlines, hotels, car rental companies, and activity providers.
The following items are not included in the Holidaybreakz.ca vacation package price and must be paid directly to the hotel, car rental agency, or other supplier:
You are responsible for:
When changes or cancellations are permitted, the following Holidaybreakz.ca processing fees apply in addition to fare differences and supplier fees:
|
Component |
Holidaybreakz.ca Fee |
|
Flights |
C$95 per passenger, per ticket |
|
Hotels |
C$30 per room, per night |
|
Car Rentals |
C$20 per booking |
Holidaybreakz.ca (Holiay Breakz Group LLC) arranges travel services, including flights, hotel accommodations, car rentals, and activities, through third-party Partner Travel Suppliers.
Holidaybreakz.ca is not the agent of the traveler or any Partner Travel Supplier.
By using Holidaybreakz.ca, the customer agrees that Holidaybreakz.ca, its parent company, subsidiaries, affiliates, directors, officers, agents, contractors, and employees are not liable for:
By completing a booking or transaction with Holidaybreakz.ca, you acknowledge and agree to the following:
© Holidaybreakz.ca 2025. All Rights Reserved. Holidaybreakz.ca is operated by Holiay Breakz Group LLC, which owns or is licensed to use all content, graphics, design elements, text, and other materials displayed on this website.
Use of Website Content
Trademarks
If you want, I can also format this section as part of a full Terms & Conditions document, add licensing language, or create a DMCA/Intellectual Property Rights policy.
Business Entities Covered
For purposes of this Resolution of Disputes section, the terms “Holidaybreakz,” “we,” “us,” or “our” refer to:
United States Entity
Holiay Breakz Group LLC
5380, North Valentine Ave, Fresno , 93711, CA , USA
These entities collectively operate Holidaybreakz.ca and provide all services, bookings, and customer support reflected in these Terms & Conditions.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
If a dispute arises between you and Holidaybreakz, our goal is to address it quickly, fairly, and efficiently.
Before taking legal action, you agree to give us an opportunity to resolve your concerns.
Dispute Contact:
support@holidaybreakz.ca
+1-877-552-0779
If your concern cannot be resolved informally within 60 days, you and we agree that the dispute will be resolved as set out below.
You and we agree:
(If you would like the governing law to instead be Delaware, New York, or another U.S. jurisdiction, I can revise accordingly.)
By using this Site and agreeing to these Terms:
You confirm you knowingly and voluntarily waive these rights.
Informal Resolution Requirement
Before arbitration or any court filing, you must:
You may not begin arbitration or court proceedings unless and until this process is completed.
If we cannot resolve your Claim within 60 days:
Small Claims Court Options
You may file in:
If a small claims court accepts jurisdiction, arbitration will be closed.
Arbitration shall be conducted:
(I can tailor this section solely to Canadian ADRIC rules or solely to AAA/FAA rules, depending on your final preference.)
General Arbitration Framework
Except where prohibited by law, the arbitrator may not award:
Injunctive or declaratory relief may be awarded only:
The arbitrator cannot:
A court may enter judgment on the arbitrator’s award and may grant provisional relief in support of arbitration.
Costs and Fees
Holidaybreakz.ca is operated and represented in Canada by Holiay Breakz Group LLC.
Holidaybreakz.ca is authorized to offer and sell travel services in all Canadian provinces where registration is required by law.
Holidaybreakz.ca (through its Canadian representation) is registered where required under provincial travel regulations:
These registrations permit Holidaybreakz.ca to sell travel services to consumers located within these provinces, in accordance with applicable consumer protection laws.
Holidaybreakz.ca may provide links to third-party websites for your convenience.
We do not control, endorse, or assume responsibility for the content, policies, or practices of any external websites.
Accessing external websites is done at your own risk.
If you have any questions, concerns, or comments regarding Holidaybreakz.ca or any of its services, please contact us:
Email: support@holidaybreakz.ca
Phone: +1-877-552-0779
We welcome customer feedback and are committed to providing clear and responsive support.
we are committed to providing a seamless, transparent, and secure booking experience. This Payment Acceptance Policy outlines the payment methods we accept, how fares are processed, and the verification measures we use to protect our customers and our platform.
Holidaybreakz.ca accepts major credit and debit cards issued in Canada, the United States, and additional supported countries shown in our billing section.
Accepted payment methods include:
All payments must be authorized by the cardholder and successfully pass our fraud-prevention and security validation processes.
If the fare changes during processing:
If you decline the new price, your transaction will be canceled and you will not be charged.
Holidaybreakz.ca uses secure payment technologies designed to safeguard your financial information.
To protect our customers and prevent unauthorized transactions, Holidaybreakz.ca conducts automated and manual fraud screenings.
High-Risk Screenings
Payments may be flagged for review based on criteria set by our fraud-detection systems.
Verification Steps May Include:
If verification cannot be completed:
This ensures that both customers and Holidaybreakz.ca are protected from fraudulent activity.
For billing inquiries, payment concerns, or verification questions, please contact:
Holidaybreakz.ca – Payment Support
Phone: +1-877-552-0779
Email: support@holidaybreakz.ca
Our support team is available to assist with all payment-related questions.
we are proud to be a trusted, transparent, and customer-focused travel service provider. Our mission is to make every part of your travel planning experience smooth, affordable, and stress-free — whether you are booking an international vacation, arranging a business trip, or securing a last-minute flight deal.
This Fulfillment Policy outlines how we deliver services, support our customers, and ensure a high-quality experience from start to finish.
Holidaybreakz.ca is dedicated to providing exceptional travel solutions with reliability, accuracy, and care. We strive to fulfill every booking promptly, efficiently, and in accordance with all airline and travel-supplier guidelines.
Our services include:
Every interaction is guided by our core values: integrity, transparency, professionalism, and customer satisfaction.
Our experienced travel specialists are committed to:
We understand that travel plans matter. Our goal is to provide solutions, not complications — and to ensure that every customer feels supported at all times.
Holidaybreakz.ca works closely with:
Through these partnerships, we are able to offer:
These collaborations allow us to deliver exceptional value without compromising on quality.
We are deeply appreciative of the trust customers place in us. Our continued growth is a result of:
We remain committed to providing seamless, dependable, and memorable travel experiences. At Holidaybreakz.ca, we go above and beyond to meet your evolving travel needs.
To earn and keep your confidence by delivering reliable, affordable, and world-class travel solutions — every time you book with us.
we value honesty, accuracy, and transparency in every advertisement and promotional message we present. This Advertiser Disclosure explains how we communicate offers, pricing, and promotional content to ensure our customers can make informed travel decisions with confidence.
To maintain clarity and trust, Holidaybreakz.ca follows these principles:
Transparency & Accuracy
Clear Distinction Between Prices
Compliance
Customer Privacy
Ongoing Review & Improvement
Questions or Concerns?
If you have any questions about this Advertiser Disclosure or wish to report an advertising concern, you may contact us:
Email: support@holidaybreakz.ca
Phone: +1-877-552-0779
we are committed to providing clear, honest, and transparent pricing. What you see is exactly what you pay — no hidden fees, no unexpected charges, and no surprises at checkout.
All-Inclusive Pricing
No Hidden Costs
Fuel Surcharges & Third-Party Fees
Accurate & Real-Time Pricing
Fair Booking Experience
Need Help or Have Questions?
Our team is here to assist you:
Email: support@holidaybreakz.ca
Phone: +1-877-552-0779